> doesn't consider himself too high to do the grunt work too
go read 'Up the Organization' by Robert Towsend (written many years ago when he was the CEO of Avis Rent-a-car). Everyone at Avis (janitor, receptionist, CEO, all the way down the line) was required to work 1 or 2 days a year at the counter, renting cars. Helped everyone what business they were in, and why they had a job.
No, it sucks because banks will not pay for software for their tellers. You've never been a teller, but you know it sucks. So do the banks. But they don't care, because there is no money to be made in improving it.
(Wait until they realize that there is no money in etrading either. Then there will be a lot of people on the market that know how to micro-optimize memory allocators. But I digress...)
I have a lot of respect for a CEO that runs the entire company and doesn't consider himself too high to do the grunt work too.