Is there a hardware piece physically rattling inside? Or is this a software issue?
I have the new airpods but haven't had any issues (besides a single airpod sometimes not syncing with my phone at first). For what it's worth, I rarely ever use the mic.
EDIT: other sources are saying it is actually a hardware problem. But there's nothing actually "loose" that's physically rattling as far as people can tell (specially since noise cancellation off minimizes the problem)
It's hardware 100%. I had that thing on my left one first only in noise cancellation and close to max volume. But then I dropped it onto asphalt and that thing became loud af in any mode on any volume. Doubt that the drop affected the software.
Aren't the AirPods pretty tightly packed and full of glue? You'd think there'd be very little tolerance for something to rattle about in there (not that I know what it sounds like).
I don't think it was something physically coming dislodged, at least in my case. When in noise cancelling or transparency, and I spoke I would get static in the right AirPod. If I wasn't speaking or hearing any other external sounds coming in, the speaker was fine.
I have the new airpods but haven't had any issues (besides a single airpod sometimes not syncing with my phone at first). For what it's worth, I rarely ever use the mic.