I feel for mods, having moderated digital stuff for decades.
But this seems like a problem of your own making.
If users keep doing the same thing over and over, then the problem probably isn’t the users but the forum.
I think this is because discord was designed for deep users and groups of friends who had lots of preexisting context as well as a desire to be part of something longstanding.
Support forums are for people with no context and don’t want to join anything, they just need help. So making someone join a server, with specific rules they don’t give a shit about results in these problems.
There needs to be a “read only” mode that lets me read a server and explore without joining. This is a strength of forums, mailing list archives, and even IRC.
Mods complaining about modding hard stuff because they set it up to be hard doesn’t warrant much empathy from me.
I get what you mean, and I agree with you that Discord shouldn't be a company's primary support system. I also haven't heard of any companies that do this.
The issues I described come up when you have a community that occasionally offers help. For example, there might be a Discord devoted to a game mod. People can gather there to hang out with the mod developers or just talk about gaming. They sometimes answer newbie questions, too. If you come to take advantage of their generosity, you should do it with the right attitude and respect-- just like if you show up at a game shop in real life hoping someone will teach you how to play Dungeons & Dragons.
Right, but this is not a problem for IRC which sort of does the same thing.
And IRC has solved this problem for like what 40 years. The issue, I think, is discord servers have variable and unintuitive rules that users fail to understand.
I think I like protocols that follow the robustness principle in being accepting of lots of different inputs.
But this seems like a problem of your own making.
If users keep doing the same thing over and over, then the problem probably isn’t the users but the forum.
I think this is because discord was designed for deep users and groups of friends who had lots of preexisting context as well as a desire to be part of something longstanding.
Support forums are for people with no context and don’t want to join anything, they just need help. So making someone join a server, with specific rules they don’t give a shit about results in these problems.
There needs to be a “read only” mode that lets me read a server and explore without joining. This is a strength of forums, mailing list archives, and even IRC.
Mods complaining about modding hard stuff because they set it up to be hard doesn’t warrant much empathy from me.