the answer is simple... either it's an employee for the marketing department who can turn anything into a positive or it's a fanboy. The page long responses that starts with textbook marketing BS ("No worries, the most important..") tells me it's from an employee because no one cares that much and actively wants people to lose data faster. The amount of buzzwords in his other response... ffs how can you guys seriously think that it's just a normal person who likes the service?! you should know better.