And the entire solution just sucks. It's bad, bad software. It barely works a lot of the time.

The only reason they're doing this is because they can. Which is usually a really stupid reason. And here, it is. So, that's outrageous.

Sure, but there's a separate mechanism that you need to make it all work: the orchestration. Without that, you have only the capacity to run jobs -- it's potential energy, if you will, not doing real work.

That orchestrator thus provides real value. And it's not like it's free for them to build, operate, and maintain.